Privacy Policy

Solatube Australia is committed to the protection of your personal information and complying with the National Privacy Principles (NPPs) contained in the Privacy Act 1988.

This Privacy Policy applies to the collection and responsible handling of personal information by Solatube Australia and explains the rights and obligations we both have in relation to that information.

Collection of Personal Information

Solatube Australia only collects personal information that is necessary for the company to conduct its business. This information enables us to provide you with products and services, and to manage our relationship with you.

Solatube Australia generally collects and holds information about our employees, dealers, customers, suppliers and other people who contact us. We collect personal information from written, electronic or verbal communication such as when you send us an email, submit an online enquiry, complete forms or provide us information in person or by telephone. The type of personal information collected may include name, address, contact details, financial details, and product and services preferences.

Solatube Australia collects personal information directly from an individual where reasonable and practical. We may also collect information from other sources including, your authorised representative, credit reference agencies and publicly available sources of information.

Solatube Australia may also collect information through the use of cookies on our website. Such information does not identify you personally but does allow tracking of an individual’s use of the website. This information is used for internal purposes only to develop our website to address our site visitor’s preferences.

Use and Disclosure of Personal Information

Solatube Australia uses personal information to provide products and services as requested, maintain relationships and respond to enquiries. As a customer we may use your personal information for marketing purposes to provide ongoing information about our product. If you do not wish to receive product information and offers we will not contact you once you have advised us as such.

Maintaining privacy of information is important to Solatube Australia and we only disclose personal information to third parties in limited circumstances. Third parties to whom information is disclosed includes, individual’s authorised representatives, credit reporting and debt recovery agencies, and government and regulatory authorities.

Data Quality and Security

Solatube Australia takes reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us by letting us know about any changes to your personal information.

We maintain procedures and standards and take reasonable steps to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure.  All employees of Solatube Australia respect the confidentiality of personal information and the privacy of individuals. Where Solatube Australia no longer requires personal information we will destroy or remove details which may identify individuals.

Solatube Australia’s website may link to other internet sites. It is important you are aware such sites are not subject to our Privacy Policy and we cannot provide assurance regarding the security of personal information provided to these sites.

Our Policy for Protecting Your Online Privacy

This website uses Google Analytics to help analyse how users use the site. The tool uses cookies to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors of the website and to compile statistical reports on website activity for Solatube.com.au.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Access and Correction

In most cases you can gain access to your personal information held by Solatube Australia, unless one of the exceptions in the National Privacy Principles applies. To make a request to access or update personal information please contact us.

Cookies

Cookies are small pieces of information stored on your computer. We use cookies to help us improve your user-experience when using our Site. Cookies are also used to personalise the content you view on the Site. Cookies cannot damage files, does not give access to your computer or any information stored on your computer. Cookies can be accepted or declined at your preference.

Remarketing

Remarketing is a method we may use as target advertisement that will display relevant ads tailored based on what has been viewed. If you do not wish to participate in our Remarketing, you have the option to opt out by visiting Google’s Ads Preferences Manager.

Complaints and Further Information

Solatube Australia welcomes any queries or questions relating to this Privacy Policy. Any modifications or updates made to this policy will be published on the website. If you consider any action by Solatube Australia has breached its privacy obligations you can make a complaint by contacting us as detailed below.

Contact Details

Our contact details are available at:

https://solatube.com.au/contact/